FAQ's

What is My Earth Moments?

We help our customers create personalised framed art prints featuring a real life satellite image of earth from space on a particular day of their choice. Together we create a unique and thoughtful high quality product that is ideal to commemorate any special occasion.  

Where does the image come from ?

On board NOAA's DSCOVR (Deep Space Climate Observatory) satellite is NASA’s Earth Polychromatic Imaging Camera (EPIC) The images showcased in our prints are the photos of earth taken directly from that camera on the day you chose.

The DSCOVR spacecraft orbits around the L1 Lagrange point directly between Earth and the sun and is therefore always taking images of the sunlit face of earth. 

Credit - National Oceanic and Atmospheric Administration (NOAA)

 

What satellite is being used to take the images? 

The DSCOVR sagtellite was launched by SpaceX on a Falcon 9 launch vehicle on February 11, 2015, from Cape Canaveral. It was originally developed as a NASA satellite proposed in 1998 by then-Vice President Al Gore for the purpose of Earth observation.

The primary objective of NOAA’s DSCOVR mission is to maintain the nation’s real-time solar wind monitoring capabilities, which are critical to the accuracy and lead time of space weather alerts and forecasts from NOAA. 

See details of the launch that made this all possible from Space X here.

 

Can I order custom bigger sizes?


The maximum resolution of available NASA images is 2048 x 2048 which we feel limits us to print up to sizes of 18 x 24. The quality of our product is paramount and we do not feel that any larger sizes would deliver the same impressive print. 

 

What is the frame made of? 


Our frames are created from high-quality wood, milled with simple clean lines and presented with a satin finish. The frame has a square, modern profile which works well in both contemporary and traditional environments.
The picture glaze is Acrylic Plexiglass which provides increased UV protection,
is extremely robust and gives less glare than float glass.

 

How are your frames produced?


Each framed print is individually handmade by specialist picture framers. We cut frames using a traditional Morsø guillotine (a machine and process dating back over a hundred years) or with an automatic saw for volume production with glass and perspex handled safely by hand. 

Each custom frame is created using a highly refined manufacturing process which combines precision machining with expert handfinishing.

How do I hang the frame? 

All framed prints are delivered ready for hanging directly on your walls with pre installed toothed metal hinged hangers. 

What packaging does it arrive in? 

Our unrivalled packaging standards ensure products arrive in perfect condition Protective sleeves, plastic corner guards for framed prints and heavy-duty cardboard boxes minimise the risk of breakages or transit damage. 

Rolled prints are sent in a protective cardboard tube with paper lining around the prints. Framed prints are marked as fragile (images)

     

How long can my message be?


We want you to be able to create your memory with whatever words you choose however due to the precise sizing and layout of the space available we limit customers to using three lines of text to ensure correct spacing is maintained.

 

Can I change the font and format of the text?


We spent many a sleepless night deliberating over the tiny details of our prints and believe that we have the formula just right and want to keep that throughout all of our products, therefore we do not allow font or format changes.

Why are some dates unavailable? 

(find out)

 

Why cant I choose any dates before July 2015 (check that date) ?


The DSCOVR satellite from which we extract data was only launched in February 2015 and it had a 100 day journey before reaching its position in orbit nearly 1 million miles from earth. The first image of our Earth from this satellite was taken on 4th July 2015. We are considering other satellites and sources of imagery which may be able to date back further however have not yet been able to find any sources that can produce the high quality full globe images of earth we demand for our prints. 

 My country isn't visible, can I rotate the image?

The satellite used to take the images is in orbit in a fixed location between the sun and earth. This point allows the satellite a sunlit view of earth at all times from near the equator. Depending on the date you have chosen the earth may be tilted slightly either way bringing the southern or northern hemisphere more into view. There is a selection of photos from each available day however these can not be moved in any way. Whilst your exact location may not be visible due to the positioning available or cloud cover on that day, rest assured that your moment was occurring on earth on the exact day the photo was taken.  

 

What paper is used for printing?

Our Enhanced Matte Art (EMA) is sourced exclusively from Hahnemühle, the world’s most famous papermaker.

It is a premium-quality heavyweight paper with a gently textured surface. This
200gsm museum-quality paper is extremely consistent and works perfectly with large, full colour graphics, photography and illustrations. The matte finish emphasises different highlights and tones helping to create stunning works of art.

 

How long will it last/will the print fade?

All papers are designed for archival storage and are acid-free, making them highly resistant to ageing. The paper is also lignin-free, ensuring it will not yellow
with age. Our papers are independently tested to be light resistant for at least 100 years.

 

How long does shipping normally take?

Please visit our shipping policy 

Do you accept refunds or returns?

Please see our refunds policy

Where will my order be shipped from?

We have labs that produce our high quality products in the UK, Netherlands, USA and Australia. Depending on your shipping location your product will be processed and carefully produced and packaged in one of these labs to ensure the quickest and cheapest possible delivery to you.