Frequently asked questions

Help Centre

We offer our customers the chance to create personalised framed art prints featuring a real life satellite image of Earth from space on a particular day of their choice.

Together we create a unique and thoughtful high quality product that is ideal to commemorate any special moment. What moment would you choose?

Create yours now. It's simple. 

1. Select the number of moments you want to cherish. 

2. Enter your personalisation options

3. Sit back and get excited. We create and manufacture your order and deliver to you, tracked and fast. 

Hi, I'm Mike

One evening a couple of years ago (admittedly after a couple of drinks) I stumbled across a live feed of the international space station on YouTube and it changed my life. Yes, I’m serious

I was obviously absolutely blown away by how incredible our little planet looked from way up above, but also by the feeling of complete insignificance it gave me...

Every single moment of every single persons life to ever exist has occurred on this tiny little dot floating around in space. (Ok it was probably three drinks)

Anyway...as well as realising how insignificant my worries were, viewing Earth like that made me really think about and cherish all of the amazing moments I’d had in my life so far 

That night I knew that it would be a great idea for more people to look at our tiny home from that perspective, and to cherish their own amazing moments in life.

That night was the first moment that eventually led to me creating My Earth Moments, and to this exact moment where you are reading this.

The EUMETSAT images are taken from the same point each day and only one image will be available for each day and they cannot be moved in any way. 

Whilst your exact location may not be visible due to the image positioning or cloud cover on that day, rest assured that your moment was occurring on earth on the exact day the photo was taken.  

EUMETSAT images

The imagery is from a series of Meteosat satellites and archived in the EUMETSAT Data Centre.They are derived from MVIRI (Meteosat Visible and Infrared Imager on Meteosat-2 to Meteosat-7) and SEVIRI (Spinning Enhanced Visible and Infrared Imager on Meteosat-8 to Meteosat-10)

Three gaps of archived data exist (during the time of Meteosat-2 and Meteosat-3) where no data could be made available due to instrument decontamination . These dates will not produce any results in your search from EUMETSAT.

The first images were received on 17th August 1981 and were in black and white up until Thursday 14th October 2004 when colour RGB images were taken from the newly positioned MSG1 (Meteosat Second Generation)

For each day the noon image recorded at 12:00 UTC is presented (where the data is available and the image quality is considered to be suitable)

The EUMETSAT camera satellite also has very few days missing. We can only apologise if you are unable to find any available images at all on your chosen day. There are various dates where no images are available due to maintenance or software issues.  

The first images from the series of satellites used by EUMETSAT were received on 17th August 1981 but were in black and white right up until Thursday 1st February 2004 when colour RGB images were taken (from the newly positioned MSG1) 

There are a few small gaps of archived data due to instrument decontamination . These dates will not produce any results in your search from EUMETSAT. 

For each day where an image is available, the noon image (12:00 UTC) is presented (where the data is available and the image quality is considered to be suitable) 



EUMETSAT

EUMETSAT is a global operational satellite agency at the heart of Europe. Their purpose is to gather accurate and reliable satellite data on weather, climate and the environment around the clock. 

They operate a system of meteorological satellites that observe the atmosphere, ocean and land surfaces 24 hours a day, 365 days a year which aid meteorologists in identifying and monitoring the development of potentially dangerous weather situations.

The images we use are from a satellite in geostationary orbit along the plane of the equator approximately 35,000km above earth travelling at approximately 11,000kmp/h !!!


Our Enhanced Matte Art (EMA) is sourced exclusively from Hahnemühle, the world’s most famous paper maker.

It is a premium-quality heavyweight paper with a gently textured surface.

This 200gsm museum-quality paper is extremely consistent and works perfectly with large, full colour graphics, photography and illustrations. The matte finish emphasises different highlights and tones helping to create stunning works of art.


The maximum resolution of our available satellite images is 2048 x 2048 which we feel limits us to print up to sizes of 18 x 24 inches.

The quality of our product is paramount and we do not feel that any larger sizes would deliver the same impressive print output.

If you do have an idea that you feel that we could help with please get in touch by email...

sales@myearthmoments.com 

or using the contact form in our FAQ section.

 

All of our print papers are designed for archival storage and are acid-free, making them highly resistant to ageing. 

The paper is also lignin-free, ensuring it will not yellow with age. 

Our papers are independently tested to be light resistant for at least 100 years.

By using My Earth Moments you are ensuring a high quality product that will last a lifetime. 




We are extremely proud of our framing service and do recommend that you purchase your product framed to ensure the highest quality finished product.

Each frame is created using a highly refined manufacturing process which combines precision machining with expert hand finishing that you will not get from a store bought frame.

The three frame finishes we provide are shown below. White, Black and Natural.

If however you choose to purchase a print without a frame, that is completely fine. Simply choose 'no frame' on the 'create your own' page and you will receive a rolled print instead which you can frame yourself.

We purposely print in popular sizes to ensure that you have lots of options for purchasing your own frames if you prefer.

Framing options

Our frames are created from high-quality wood, milled with simple clean lines and presented with a satin finish. The frame has a square, modern profile which works well in both contemporary and traditional environments.

The picture glaze is Acrylic Plexiglass which provides increased UV protection, is extremely robust and gives less glare than float glass.

Frame Selection


 

Yes, alll framed prints are delivered ready for hanging directly on your walls with pre-installed toothed metal hinged hangers. 

 

Yes, of course. In the framing options of the 'create your own' page just use the menu to select no frame. You will then receive your moment as a rolled print which you can then frame yourself. 

There are many companies that offer very affordable frames for our prints and our print sizes are very common. You will need to purchase a frame that is suitable for the size of the print you selected. To assist you here are our print sizes in various different formats that you may see in your country. 

Small prints - 12 x 16 inches / 30.5 x 41 cm 

Large prints - 18 x 24 inches / 45 x 61 cm 

We recommend using professionals to frame your print to ensure precision and quality however believe that our prints look great in any frame you may choose.


If you would like your print mounted you will need to purchase a frame that is large enough to fit our print size plus the size of your mount combined. 

Framed prints

Our unrivalled packaging standards ensure products arrive in perfect condition Protective sleeves, plastic corner guards for framed prints and heavy-duty cardboard boxes minimise the risk of breakages or transit damage. 

Rolled prints

Rolled prints are sent in a protective cardboard tube with paper lining around the prints. Framed prints are marked as fragile.

      Rolled Packaging

Our unframed prints are typically processed shipped within 2–3 working days, framed prints are normally shipped within 5 working days.

Once your order is sent the courier service will send you a tracking number via text/email (depending on courier and information you provided) within 24 hours.

We use bespoke double-walled boxes so that prints arrive in an undamaged condition wherever they are shipped in the world. Using the right box for the right product ensures all packages are optimised for transport resulting in excellent and cost effective international shipping rates.

All framed prints are wrapped in a protective sleeve with individual plastic guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box.

Due to our packaging standards it is now extremely rare for breakages or damage to occur. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

We deliver to many countries worldwide, if however your location isn't listed please contact us by leaving a message via our website or emailing us at info@myearthmoments.com and we will try to arrange a personalised quote for shipping to your destination. 

Our customers are our main priority and we will always endeavour to provide the best possible experience to each and every one. 

If there are any issues with your order please leave us a message and we will assist wherever possible.

There are some instances where we will refund or send a replacement of your product.

Please see our refunds policy for further information.

Yes you certainly can, however our system is currently only set up for single orders so they will need to be created and purchased separately, here is what to do... 

Multiple framed prints:

Currently you will need to go through and purchase them individually. We are working on creating a better system we promise. Our framed prints are all packaged separately and therefore each item incurs a separate delivery cost from the courier. 

Multiple rolled prints:

If you would like to order more than one rolled print please get in touch with us as you will only need to pay the shipping fee once as multiple prints can be packaged together. Email us at sales@myearthmoments.com so we can collate your orders. We will give you a code for free shipping for your 2nd, 3rd, 4th etc orders. 

We are working on making this whole process much nicer!  


 

We want you to be able to create your memory with whatever words you choose however due to the precise sizing and layout of the space available we limit customers to using a specified amount of text to ensure correct spacing is maintained.

 

We spent many a sleepless night deliberating over the tiny details of our prints and believe that we have the formula just right and want to keep that throughout all of our products, therefore generally speaking we do not allow font or format changes. If however you have a special request we will endevaour to make it happen for you so please get in touch.